Frequently Asked Questions
Welcome to ClassBug!
Thanks for visiting! Below are the answers to our most frequent customer service questions. If this page does not help solve your problem, feel free to contact us anytime at [email protected].
What is ClassBug?
ClassBug is software that businesses use to sell their classes online. We are used by dance, yoga, and martial arts studios across the country. ClassBug makes it easy for venues to setup an online store, while providing a pleasant and intuitive experience for the customer.
How do I find the classes I want?
There are two ways. You can browse in Calendar mode to find a date you class might be in session. Clicking that class reveals a popup with more information, including any purchasing options the venue might have setup.
Your second option is to browse the List. The List page is just that; a master list of anything your venue is offering for purchase online. This includes non-class items (retail, tickets, shoes, etc) in the "Other Items" section.
I see the calendar, but I can't see any classes... what do I do?
Usually this is because their classes don't start until a later month. Just scroll to the proper month and the classes should appear.
If you still can't see any classes, please contact the venue as there might have been a problem in setting up the store.
I just want to buy a class... why does it ask me for so much information?
Many venues ask for a proper registration of all customers due to liability issues.
Is my personal info safe?
Incredibly safe. We do not share your info with anyone, and we are protected by GoDaddy SSL security.
What about my credit card info?
Your Credit Card information is super secure :)
Our CC processor Stripe stores all the credit cards for us. They have world class security built in. Find more about it here.
I added some items to my cart and I noticed a Registration Fee is there. Why?
Your venue requires a reg fee for the class(es) you've added. This fee is almost always a one-time fee that will allow you to buy classes for a given duration (eg, Fall-Spring session, Summer session, etc).
I'm on my Cart page and I see an option to use AutoPay. What is AutoPay?
Some venues enable AutoPay, which allows their customers to pay in monthly installments. AutoPay is incredibly convenient for those of us who don't want to pay large tuition bills all at once.
Is there an additional charge to use AutoPay?
Yes. Fees vary depending on which AutoPay plan you choose. To see the fee, just select the AutoPay plan you're interested in. The fee is temporarily added to your cart, and is removed simply by selecting "No Thanks" in the AutoPay section of the right margin.
When I try to add a class to my cart I'm asked "Who will be attending this class". I already filled out a form, though. Why am I being asked this?
This is for those venues that often deal with families. Dance studios often times have a parent who pays and multiple children who take classes. Assigning a class attendee is part of bettering their organization. If you are the one who's attending, just select yourself under "Existing User."
I want to buy classes online, but I need a receipt. Can you help?
Receipts are e-mailed to you for every online purchase.